FAQ - Frequently Asked Questions

Q: Why should I choose GGV Promo?

A: We know that you have choices. We have walked in your shoes and understand what is required. We know our qualifications and expertise meet all of your graphic design needs, and more. We deliver an unparalleled level of customer service. We take pride in our projects and provide a professional service that you are proud to call your own.

Q: What is your Turnaround Time?

A: Each service has its own defined turnaround time. There is also the option to select a rushed turnaround time that meets your needs.

Q: Can I get a preview of the work before I pay for it?

A: No, please check our reviews and portfolio from previous customers that can help you view the level of expertise for your selected service.

Q: Can you get on a phone call with me to discuss my order?

A: Our team is working hard to meet all of our customer's deadlines. Please respect this and understand that we keep our communication limited to Email orders@ggvpromo.com & Instagram (@ggvpromo).

Q: Can you give me a discount on my order?

A: Yes, look at our Package deals. These bundles provide a discounted price on items when purchased together. If you don't see a package that meets your needs we can create on for you, contact us by email at orders@ggvpromo.com

Q: How long do you keep my project after I receive it?

A: It stays in our system for ten days.

Q: Can I pay after the project is complete?

A: All services must be paid in advance before the project will start.

Q: What forms of payments do you accept?

A: Our website accepts Credit, Debit, PayPal. We are a verified PayPal business. If you are unable to pay with these payment methods, please contact us for an alternative payment arrangement. 

Q: Can I contact you during the design process?

A: Yes, email us any questions you may have. We take every one of your orders seriously. We will answer any of your emails promptly seven days a week.

Q: Can I get a refund?

A: All orders are final, and we cannot grant refunds once the work process has started. We will always work to make you satisfied with our service. You can always email us directly at orders@ggvpromo.com, and we will get back to you promptly.

Q: What are your hours of operations?

A: You can email us anytime Monday through Sunday at orders@ggvpromo.com, and we will always email you back to you promptly.